← All services
TICKTICK SERVICES / 06

Multi-device order processing

Keep orders moving, wherever work happens.

BUILT FOR YOUR EVERYDAY

Access order processing from desktop or mobile. Help your team manage orders while at the desk, on the shop floor, or on the move.

WHAT YOU CAN DO

Less friction.
More forward movement.

01 /

Take orders across devices

Use supported desktop and mobile devices to access your order workflow.

02 /

Keep work accessible

Review and process orders without relying on one workstation.

03 /

Coordinate the next step

Bring order information together so the team can follow up and keep work moving.

Keep one order record across handovers

An order can move between sales, accounts, the store and dispatch. A shared record should make the customer, items, quantities, commercial terms and next action clear. Staff need to know whether the order is a draft, approved or ready for the next operational step.

Access from a different device should not remove approval or visibility rules. Confirm the supported interfaces and permissions for each role that will use the order workflow.

An example from a factory and sales office

A salesperson records a customer requirement while away from the office. The back-office team reviews terms and available stock before committing the order to fulfilment. The intended benefit is a clearer handover, not permission for every user to bypass credit, stock or management checks.

Prepare for day-to-day device use

List the browsers and devices your staff use, along with connectivity conditions at the factory and in the field. Agree who creates, edits and approves orders. Test the complete workflow with realistic order sizes before rolling it out to the whole team.

Does mobile access mean there is an offline app?

No. Mobile browser access, a native app and offline operation are different capabilities. The document includes mobile application workstreams, but offline support is not established. Confirm the exact access model available today.

Can an accepted quotation become an order?

That handover is part of the CRM and sales roadmap. Ask for a demonstration of the fields carried forward, approval steps and editing rules in the current release.

Explore the connected product model

Review the wider solution and confirm the capabilities available for your rollout.

Explore the related solution

LET’S MAKE IT WORK FOR YOU

See how it fits your business

Tell us about your current workflow, locations, and team. We can walk you through the relevant features and confirm plan availability, setup requirements, and any integrations you need.