Customer-specific pricing

Make the applicable price understandable

Pricing arrangements can depend on the customer, group, territory or quantity. Before configuration, agree which rule should take priority when more than one arrangement could apply. Sales staff should be able to explain the price used on a quotation or order.

The product model describes multiple commercial levels and schemes. Confirm supported combinations and approval controls instead of assuming every rule can be stacked.

An example of negotiated distributor terms

A distributor may have agreed terms that differ from a standard retailer price. A clear customer assignment helps the team use the intended arrangement. Review validity dates and approval requirements when terms change, and confirm how open quotations are handled.

Prepare your commercial rules

List price levels, customer groups, quantity breaks and any special agreements. Decide who can change prices and approve exceptions. Test representative orders, including returns and revised quotations, before making a new arrangement broadly available.

Can the same customer belong to several price groups?

That behaviour is configuration-dependent. Ask the team to demonstrate group membership, precedence and conflict handling for your proposed setup.

Are discounts and promotional schemes the same thing?

A price list defines a commercial basis, while a scheme may add a conditional benefit. The roadmap includes multiple scheme types, but availability and calculation rules must be confirmed for your implementation.

Explore the connected product model

Review the wider solution and confirm the capabilities available for your rollout.

Explore the related solution